Taylor Soft Serve Machine Troubleshooting

Taylor Soft Serve Machine Troubleshooting Whether it’s during the dog days of summer or at random times throughout the year, everyone enjoys ice cream. Taylor manufactures some of the best ice cream machines industry that quickly serve up cold, delicious treats. In the rare instance your machine isn’t working properly, we have some tips for troubleshooting a Taylor soft serve machine.

Taylor Soft Serve Machine Troubleshooting Solutions

Below are diagnostic guidelines for C152, C161, 750, 751, 754, 774, 791 and 794 soft serve freezers.

No Product Being Dispensed

If there isn’t ice cream or mixture being dispensed while the draw valve is open and machine is in AUTO mode, look for the potential causes:

  • Freeze-up in the mix inlet hole – The mix hopper temperature will need to be adjusted by an authorized service technician.
  • Beater is rotating counterclockwise – If the beater is moving counterclockwise from the operator’s end, have it corrected by an authorized technician.
  • Circuit breaker is off or the fuse is blown – You need to turn the circuit breaker on or replace the blown fuse.
  • Inadequate mix – Check if there is an insufficient amount of mix in the hopper and adjust accordingly.
  • No air orifice – See if the air orifice was accidentally removed or not installed. Have an authorized technician install it in the air tube.
  • Beater motor ceases on reset – Reset the freezer to reset the beater motor. If it still goes out, contact an authorized technician for assistance.

Product is Too Stiff

If the ice cream or mixture is too stiff, check for the following:

  • No air orifice – See if the air orifice was accidentally removed or not installed. Have an authorized technician install it in the air tube.
  • Viscosity needs to be adjusted – Contact an authorized technician to remedy the issue.

Product is Too Soft

If the ice cream or mixture is too soft, look for possible issues below:

  • Viscosity needs to be adjusted – Contact an authorized technician to remedy the issue.
  • Worn scraper blades – The scraper blades wear out with consistent use. Make sure to replace them regularly at the first sign of wear.
  • Expired mix – See if the mix is out of date. If it is, dispose of the old batch and use only a fresh mix.
  • No space around the machine (air-cooled units) – If the machine is in a crowded area, this can restrict air flow and overheat the product. Move the unit to a space where it can receive adequate air flow across the condenser.
  • Dirty condenser (air-cooled units) – A dirty condenser can restrict air flow and overheat the product. Clean the condenser at least once a month to avoid this.
  • Loss of water (water-cooled units) – Check if there are any leaks near the machine or by the water supply valve. Once you locate the source, remedy the cause of the issue.

Product Won’t Feed into the Freezing Cylinder

If the ice cream or mixture won’t feed into the freezing cylinder, see if these potential causes exist:

  • Freeze-up in the mix inlet hole – The mix hopper temperature will need to be adjusted by an authorized service technician.
  • Inadequate mix – Check if there is an insufficient amount of mix in the hopper and adjust accordingly.
  • No air orifice – See if the air orifice was accidentally removed or not installed. Have an authorized technician install it in the air tube.
  • Incorrectly installed air tube – Install the air tube in the mix inlet hole, using the end with the small hole in the side. Follow the instructions in operation’s manual carefully.

Mix in the Hopper is Too Cold

If the mix inside the hopper is too cold, the mix hopper temperature likely is out of adjustment. This will need to be corrected by an authorized service technician.

Mix in the Hopper is Too Warm

If the mix inside the hopper is too warm, check for the following:

  • Temperature is out of adjustment – The mix hopper temperature will need to be adjusted by an authorized service technician.
  • Hopper gasket is worn or missing – Install or replace the gasket around the mix hopper following the instructions in the operation’s manual.
  • Hopper cover is off or out of position – Place the cover on top of the hopper or adjust it accordingly.
  • MIX light is off – Press the MIX button.

Machine Won’t Run

If the freezer isn’t operating after pressing the AUTO button, check for the possible issue below:

  • Unplugged machine – See if the power cord is unplugged from the wall outlet. Plug it back in.
  • Circuit breaker is off or the fuse is blown – You need to turn the circuit breaker on or replace the blown fuse.
  • Beater motor ceases on reset – Reset the freezer to reset the beater motor. If it still goes out, contact an authorized technician for assistance.

Leaking from the Door Spout

If you see leaking from the door spout, check for these potential problems:

  • Missing or worn draw-valve O-rings – Install the new O-rings following the instructions in the operation’s manual. Make sure you replace O-rings frequently to avoid future leaks.
  • Draw-valve O-rings aren’t properly lubricated – Following the instructions in the operation’s manual to ensure each O-Ring is lubricated correctly.
  • Incorrect lubricant is being used – Do not use petroleum-based lubricant. Make sure it is OEM Taylor Lube.

Excessive Leaking into the Rear Drip Pan

If there is ever a large amount of leaking into the rear drip pan, see if the following is present:

  • Missing or worn drive-shaft seal – Install the new seals following the instructions in the operation’s manual. Make sure you replace seals on the drive shaft frequently to avoid future leaks.
  • Worn rear-shell bearing – Contact an authorized service technician to replace the rear shell bearing.

Drive Shaft is Stuck

If the machine’s drive shaft get stuck on the drive coupling, look for the possible causes below:

  • Mix and lubricant buildup is in the drive coupling – Use a brush with a little warm water to remove the buildup by the coupling. Make sure to clean the area around the rear shell bearing regularly to avoid future buildup. Follow cleaning instructions in the operation’s manual.
  • Rounded corners – See if the drive shaft, coupling or both have rounded corners. Contact an authorized service technician to repair or replace the components. Do not lubricate the hex end of drive shaft.

Freezing Cylinder Walls are Scored

If the walls are scored, the following issues could be present:

  • Bent beater assembly – Have an authorized service technician repair or replace the beater and correct any issues that could cause insufficient mix in the freezing cylinder.
  • Missing or worn front bearing on the freezer door – Install or replace the front bearing following the instructions in the operation’s manual. You also can contact an authorized technician for assistance.

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