Xerox Printer Error Codes
Xerox Printer Error Codes

Xerox Printer Error Codes

Xerox Printer Error Codes If you have found yourself here, you are probably looking for what one of these error codes means. We have complied the entire list of all the Xerox Error Code here. This database is ever evolving. Each time we find a solution to one of these error codes, we will write another entry on it and put a link to the code here.

Xerox Printer Error Code Solutions

Error Codes Solution
01 *Remove and re-install the black Toner Cartridge, then turn the printer off and on. *Replace the black Toner Cartridge, then turn the printer off and on.
02 *Remove and re-install the cyan Toner Cartridge, then turn the printer off and on. *Replace the cyan Toner Cartridge, then turn the printer off and on.
03 *Remove and re-install the magenta Toner Cartridge, then turn the printer off and on. *Replace the magenta Toner Cartridge, then turn the printer off and on.
04 *Remove and re-install the yellow Toner Cartridge, then turn the printer off and on. *Replace the yellow Toner Cartridge, then turn the printer off and on.
05 Turn the printer power off, then on.
10 Turn the printer power off, then on.
11 Turn the printer power off, then on.
12 Turn the printer power off, then on.
13 Turn the printer power off, then on.
20 *Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*Remove and re-install the Main Charge Grid. Turn the printer off, then on.
*Remove and re-install the Transfer Kit. Turn the printer off, then on.
*Remove and re-install each of the Toner Cartridges. Turn the printer off, then on.
*Replace the Main Charge Grid. Turn the printer off, then on.
*Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*Replace the Transfer Kit. Turn the printer off, then on.
*Replace the Toner Cartridges. Turn the printer off, then on.
21 *Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*If a problem persists for Error 30, clean the sensor.
22 *Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*If a problem persists for Error 30, clean the sensor.
30 *Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*If a problem persists for Error 30, clean the sensor.
32 *Remove and re-install the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*Replace the Imaging Unit (make sure that Imaging Unit is locked in place). Turn the printer off, then on.
*If a problem persists for Error 30, clean the sensor.
33 *Check for jammed paper throughout the paper path (especially in paper feeder).
*Remove and re-install the paper feeder and Transfer Kit. Turn the printer off, then on.
40 *Check for jammed paper in the Fuser. Re-install the Fuser. Turn the printer off, then on.
*Make sure that you have the correct Fuser for your local printer power supply:
110-Volt Fuser Part Number 016-1839-00
220-Volt Fuser Part Number 016-1840-00
*Replace the Fuser. Turn the printer off, then on.
41 *Check for jammed paper in the Fuser. Re-install the Fuser. Turn the printer off, then on.
*Make sure that you have the correct Fuser for your local printer power supply:
110-Volt Fuser Part Number 016-1839-00
220-Volt Fuser Part Number 016-1840-00
*Replace the Fuser. Turn the printer off, then on.
42 *Check for jammed paper in the Fuser. Re-install the Fuser. Turn the printer off, then on.
*Make sure that you have the correct Fuser for your local printer power supply:
110-Volt Fuser Part Number 016-1839-00
220-Volt Fuser Part Number 016-1840-00
*Replace the Fuser. Turn the printer off, then on.
43 *Check for jammed paper in the Fuser. Re-install the Fuser. Turn the printer off, then on.
*Make sure that you have the correct Fuser for your local printer power supply:
110-Volt Fuser Part Number 016-1839-00
220-Volt Fuser Part Number 016-1840-00
*Replace the Fuser. Turn the printer off, then on.
50 Turn the printer off, then on.
51 Turn the printer off, then on.
52 *Remove the Duplex Unit (if installed).
*Check for paper under the Upper Tray.
*Turn power off, then on.
53 *Open left door and remove any jammed media.
*Tun the printer off, then on.
60 *Remove the media from the Multi-Purpose Tray. Turn the printer off, then on.
*Reinstall the media. Make sure you do not overfill the tray.
61 *Remove and re-install each Toner Cartridge. Turn the printer off, then on.
*Replace each Toner Cartridge. Turn the printer off, then on.
62 *Check for jammed paper throughout the paper path (especially in the paper feeder and Fuser).
*Remove and re-install the Fuser. Turn the printer off, then on.
*Slide out and re-insert the paper feeder. Turn the printer off, then on.
*Replace the Fuser. Turn the printer off, then on.
63 *Remove and re-install the Imaging Unit. Turn the printer off, then on.
*Replace the Imaging Unit. Turn the printer off, then on.
70 Turn the printer off, then on.
71 Turn the printer off, then on.
72 Turn the printer off, then on.
73 *Remove and re-install the Imaging Unit. Turn the printer off, then on.
*Replace the Imaging Unit. Turn the printer off, then on.
74 *Remove and re-install the Fuser. Turn the printer off, then on.
*Replace the Fuser. Turn the printer off, then on.
80 *Make sure that all four toner cartridges are installed in the printer.
*Turn the printer off, then on.
81 *Make sure that all four toner cartridges are installed in the printer.
*Turn the printer off, then on.
82 *Make sure that all four toner cartridges are installed in the printer.
*Turn the printer off, then on.
83 *Make sure that all four toner cartridges are installed in the printer.
*Turn the printer off, then on.
84 *Make sure that all four toner cartridges are installed in the printer.
*Turn the printer off, then on.
01p Make sure that installed memory DIMM(s) are compatible with printer’s image processor board and that they are installed in the proper slot(s).
47p Make sure that installed memory DIMM(s) are compatible with printer’s image processor board and that they are installed in the proper slot(s).

Xerox Printer 780 Error Codes If the printer’s front panel flashes a message alternating with Error XX, find the error code in this table and follow the instructions for resolving the problem.

Error Codes Solution
Printer Maintenance Required Soon [no error code is displayed] Contact Customer Support. (Note that the printer will continue to print.)
10 Laser Unit Error. Turn the printer power off, then on.
11 Image Density Error.
*Turn the printer power off, then on.
*Replace Imaging Unit. Turn the printer off, then on.
12 Image Density Error.
*Turn the printer power off, then on.
*Replace Imaging Unit. Turn the printer off, then on.
13 Density Calibration Error. Turn the printer power off, then on.
21 Turn the printer power off, then on
22 Turn the printer power off, then on
23 Turn the printer power off, then on
24 Turn the printer power off, then on
40 Fuser Temperature Error. Open the fuser drawer on the bottom left of the printer, then close it. Turn the printer power off, then on.
41 Fuser Temperature Error. Open the fuser drawer on the bottom left of the printer, then close it. Turn the printer power off, then on.
42 Fuser Temperature Error. Open the fuser drawer on the bottom left of the printer, then close it. Turn the printer power off, then on.
43 Fuser Temperature Error. Open the fuser drawer on the bottom left of the printer, then close it. Turn the printer power off, then on.
44 Fuser Temperature Error. Open the fuser drawer on the bottom left of the printer, then close it. Turn the printer power off, then on.
61 Process Motor Error. Turn the printer power off, then on.
62 Paper Handling Motor
*Check for and clear paper jams.
*Open the paper feed unit on the right side of the printer, then close it.
*Turn the printer power off, then on.
70 Imaging Unit ID Error.
*Remove and reinstall the Imaging Unit. Turn the printer off, then on.
*Replace the Imaging Unit. Turn the printer off, then on.
71 Imaging Unit ID Error.
*Remove and reinstall the Imaging Unit. Turn the printer off, then on.
*Replace the Imaging Unit. Turn the printer off, then on.
72 Imaging Unit Count Error
*Remove and reinstall the Imaging Unit. Turn the printer off, then on.
*Replace the Imaging Unit. Turn the printer off, then on.
73 *Replace the Imaging Unit. Turn the printer off, then on.
74 *Replace the Imaging Unit. Turn the printer off, then on.
75 *Replace the Imaging Unit. Turn the printer off, then on.
76 Engine Board Error. Turn the printer off, then on.
77 Engine Board Error. Turn the printer off, then on.

Xerox Workcentre 6400 Error Codes

Soft Faults: Soft faults are events that occur within the system and, in most cases cause no disruption to the operation of the printer. The system automatically recovers from these events and no action is required by service.

Hard Faults: Hard faults are events that occur within the system that shut down one or more functions within the printer and require service for corrective action.

The Fault Codes Summary table lists possible errors, along with the corresponding code, and page reference for the corrective procedure.

Troubleshooting

This section contains procedures to help you locate and resolve problems. Some problems can be resolved by simply restarting the printer.

Printer Does Not Turn On

  1. The power switch is not correctly turned on. Turn off the printer using the power switch visible on the lower center tray. Wait two minutes, then turn the printer on. Ensure that the main power switch behind the front cover of the printer is in the on position.
  2. The power cord is not correctly plugged into the outlet. Turn off the printer, and plug the power cord securely into the outlet.
  3. Something is wrong with the outlet connected to the printer. Plug another electrical appliance into the outlet and see whether it operates properly. Try a different outlet.
  4. The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications.

Printing Takes Too Long

  1. The printer is set to a slower printing mode (for example, heavyweight stock). It takes more time to print with special media. Make sure that the media type is set properly in the printer driver and at the printer control panel.
  2. The printer is in power saving mode. It takes time for printing to start in power saving mode.
  3. The job is very complex. Wait. No action needed.

Printer Resets or Turns Off Frequently

  1. The power cord is not correctly plugged into the outlet. Turn off the printer, confirm that the power cord is correctly plugged into the printer and the outlet, then turn on the printer.
  2. A system error occurred. Contact your local Xerox service representative with the fault information.

Printer Is Making Unusual Noises

  1. The tray is not installed correctly. Open and close the tray you are printing from.
  2. There is an obstruction or debris inside the printer. Turn off the printer and remove the obstruction or debris. If you cannot remove it, contact your Xerox service representative.

2-Sided Printing Problems

Media or settings are not correct. Make sure that you are using correct media. For details, see Supported Media on page 51. Envelopes, labels, gloss, and extra heavyweight stock cannot be used for 2-Sided Printing. In the printer driver, choose 2-Sided Printing.

Scanner Error

Scanner is not communicating. Turn off the printer using the power switch visible on the lower center tray. Wait two minutes, then turn the printer on. If the problem is not resolved, contact your local Xerox service representative.

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