Crown Steam Kettle Troubleshooting Many restaurants and commercial kitchens rely on steam to cook food that retains its natural flavors. Crown Steam has a large assortment of high-quality kettles that do the job with ease. If you ever experience a rare hiccup with your unit, don’t worry. The Crown Steam Kettle troubleshooting tips below can help you identify a potential issue quickly.
Crown Steam Kettle Troubleshooting Solutions
Leaking from Draw-Off Valve
If there is leaking near the draw-off valve, look for the issues below. When handling tasks near the valve, remember that it has a vulcanized, rubber-coated stem for enhanced sealing. Over tightening the seal can cause the coating to wear off and permanently damage the stem, which is not covered under warranty.
- Worn O-ring on the valve stem – If leaking occurs from the stem valve, you likely need to replace the O-ring.
- Buildup between the stem disc and valve seat – Leaking can occur when there is dried food built up between the stem disc and valve seat. Clean the food remnants off carefully with a damp, soft cloth.
- Damaged rubber stem piece – If the vulcanized rubber stem piece is broken, an authorized service technician will need to replace it.
Very Slow Cooking Time
Check for the following if the kettle’s cooking time is very slow:
- Scarce steam pressure and/or volume – Check that the kettle pressure on the incoming steam line is rated within 5 PSI (10 PSI for DMT/DMS models). If the required pressure isn’t available, then steam volume is insufficient.
- Unit needs a larger supply pipe – The supply pipe’s minimum size should be 3/4.” However, it might need to be larger if the steam generating source is farther away from the kettle. Have an authorized technician correct this issue.
- Debris buildup on the supply pipe – If there is debris or scale built up on the core of the steam supply pipe, it can obstruct steam flow. An authorized technician will need to disassemble and inspect the pipe.
Slow Heating (DLT/DPT Models Only)
If you notice a DLT/DPT is slow to heat up, there could be water in the kettle jacket. Open the ball valve located at the jacket’s base to drain it. Once it’s drained, close the valve. When the valve is closed, the unit should commence its usual operation. If the issue persists, contact an authorized technician to check for other potential issues.