Garland Xpress Grill Troubleshooting Whether it’s for a restaurant or commercial kitchen, a heavy-duty grill can open up a whole new world of signature dishes. The Garland Xpress Grill uses top and bottom grill plates to cook both sides of your food simultaneously, helping reduce cook time and heating food evenly. Like any commercial equipment, some problems can occur from time to time. Fortunately, we have easy Garland grill troubleshooting tips to help identify and remedy issues as soon as possible.
Garland Xpress Grill Troubleshooting Solutions
Undercooked Food
If food is undercooked, check for the following causes:
- Raw food too cold – Make sure the item you’re cooking isn’t too frozen and cooked at the correct temperature.
- Raw food too thin – When the food being cooked is thinner than usual, decrease the cooking gap on the “cook cycle change” screen.
- Low cooking time – Increase the cooking time on the “cook cycle change” screen.
- Temperature cool before startup – If the grill isn’t at the right temperature before the starting cycle, check the zone temperatures and set point in the “temperature status” screen. Proper settings should be available in the operation manual.
- Incorrect recipe – Food can be undercooked if the incorrect recipe was selected. Check the “recipe” screen and retry.
- Front of the grill cool – When food is undercooked at the front of the unit, check if there is proper ventilation in the kitchen. High or cool volumes of air can affect temperature. If that isn’t the cause, check if the release material sheet is out of adjustment. Instructions for proper alignment are available in the unit’s operation manual.
- Inconsistent gap setting – The gap setting from front to back or side to side could be unreliable. Contact an authorized technician to correct the issue.
Overcooked Food
Whenever food is dried or overcooked, look for the possible causes below:
- Raw food too warm – Check that the food you’re cooking is at the proper temperature before cooking. For example, meat should be thawed and not frozen.
- Raw food too thick – When the food being cooked is thicker than usual, increase the cooking gap on the “cook cycle change” screen.
- High cooking time – Decrease the cooking time on the “cook cycle change” screen.
- Temperature high before startup – When the temperature is too high before the starting cycle, this can overcook food. Check the zone temperatures and set point in the “temperature status” screen. Proper settings should be available in the operation manual.
- Incorrect recipe – Food can be overcooked if the incorrect recipe was selected. Check the “recipe” screen and retry.
- Inconsistent gap setting – The gap setting from front to back or side to side could be unreliable. Contact an authorized technician to correct the issue.
Grill Too Cool
If the grill surface or platens are cooler than normal, check for the following:
- Improper ventilation – High or cool volumes of air in the kitchen can affect the temperature of the grill. Reposition the unit so air doesn’t affect cooking process.
- Improper temperature calibration – When the temperature is cool, the calibration could be incorrect. Check the operations manual for proper instructions. Try resetting the offsets to their default values, which is a 0° Then, verify the temperatures.
- Low recipe set points – Before the starting cycle, check the zone temperatures and set point in the “temperature status” screen. Proper settings should be available in the operation manual.
Grill Too Hot
When the grill surface or platens are warmer than usual, one of the potential issues below could be the cause:
- Improper thermocouple wiring – Incorrect thermocouple wiring could make the grill or platen temperature too hot. Once you select the “temperature status” screen, put a wet rag on each thermocouple and see if the temperature drops in that zone. Check the operations manual to verify specific instructions to correct the issue.
- Improper temperature calibration – When the temperature is hot, the calibration could be incorrect. Check the operations manual for proper instructions. Try resetting the offsets to their default values, which is a 0° Then, verify the temperatures.
- High recipe set points – Before the starting cycle, check the zone temperatures and set point in the “temperature status” screen. Proper settings should be available in the operation manual.
Touchscreen Locked, Frozen or Rebooting
If the touchscreen is locked out, frozen, slow to respond or rebooting, check for the following:
- Software issue – A software problem can cause the touchscreen to freeze, lock or not respond to touch. Try turning off the grill using the main power switch and waiting about 10 seconds before turning it back on. If the issue still exists, connect a mouse into the USB port to see if there is pointer movement. Contact a certified technician for additional help if needed.
- Loss of power – When the touchscreen is rebooting, the main power could be lost. A voltmeter will be needed to confirm if main power is connected and live. If the issue continues, contact an authorized technician for assistance.
Can’t Read or Load USB Files
Whenever the grill can’t read or load USB files, look for the issues below:
- Faulty flash drive – If the flash drive being used is damaged, try using one in working condition.
- Full flash drive – When the flash drive is full while attempting to collect the log file, the grill won’t be able to read the USB. Delete all existing files on the flash drive, and repeat the process.
- Disconnected USB cable – The USB connector cable might be out of position. Make sure to reseat it properly, so it can read the USB properly.
Corrupted or incorrect files – USB files on the flash drive won’t load if they’re incorrect or corrupted. Delete all the files on the flash drive, and reload the updated files.