Hoover Robot Vacuum Cleaner Error Codes The following codes may appear during use or on start up. Different models of Hoover have little bit different behaviors when it comes to showing the error codes: some just beep, some announce the error inappropriate words. But fortunately, the error codes themselves are mostly the same between the different models.
Hoover Robot Vacuum Cleaner Error Code Solutions
| Failure Code | Solution |
|---|---|
| Er01 | Debris trapped in the Edge Cleaning Brush. |
| Er02 | Debris trapped in the Floor Brushes. |
| Er04 | Left Drive Wheel motor overloaded. |
| Er05 | Right Drive Wheel motor overloaded. |
| Er06 | Both Drive Wheel motors overloaded. |
| Er07 | Left or Right Drive Wheel not making contact with the ground. |
| Er08 | Robocom battery is too hot. Switch off and leave Robocom to cool for 30mins. |
| Er09 | Dust Container is absent. Replace Dust Container. |
| Er10 | Check the battery connection. |
| Er12 | Debris in the left edge brush. |
Cleaning the filters
The Robocom is fitted with a pre-motor filter. To maintain optimum cleaning performance, regularly clean the pre-motor filter. The pre-motor filter should be cleaned every 5 dust container empties and should be washed.
- Turn the Robocom off and remove from the charging station
- Press the dust container release button and remove the dust container from the Robocom.
- Pull the filter drawer tab to open the filter drawer.
- Pull the side of the filter to pop it out of the bracket
- Gently tap and wash the filter using hand warm water. Remove excess water from the filter with a dry cloth and leave to dry.
- Reassemble once completely dry and refit to the Robocom. Do not use the Robocom without a pre-motor filter fitted.
Regularly check and maintain the pre-motor filter by following the filter maintenance instructions, it is also recommended that you purchase new filters after every 3 filter washes. This will maintain your Robocom performance.
Cleaning the Floor Sensors
The floor detection sensors are located in the base of the Robocom. Clean the sensors each time the dust container is emptied. Frequent cleaning is recommended to ensure optimum cleaning performance and safe operation of your Robocom.
- Turn Robocom off and remove from the charging station.
- Turn the Robocom over.
- Use a dry soft cloth or cotton swab to wipe the sensors.
Replacing the Robocom batteries
The Robocom is fitted with a rechargeable Lithium ion battery pack.
- Turn the Robocom over and place on a level surface. Remove the screws from the battery cover and then remove it.
- Remove the old battery pack and replace with the new battery pack, ensuring the polarity is correct.Replace the cover.
- Recharge the Robocom, referring to ‘main product recharge’.
- Dispose of the batteries safely. Used batteries should be taken to a recycling station and not disposed of with household waste.
Troubleshooting
The following is a list of commonly encountered problems and solutions. If any of these problems persist contact your local Hoover representative.
| Trouble | Cause |
|---|---|
| The Robocom does not work | Check that the Robocom is switched on. |
| Check that the dust container, filter and motor are clean. | |
| Check if the Robocom needs to be charged. | |
| Cleaning power is weak | Empty dust container. |
| Check and clean the filter and motor. | |
| Check and clean the Floor Brushes. | |
| Check and clean the sensors. | |
| Check and clean the drive wheels. | |
| The Remote Control does not work | Check the batteries. |
| Check the battery of the Robocom. | |
| Move the Remote Control closer to the Robocom. | |
| To check whether the indicator is illuminated. | |
| The Robocom does not automatically charge. | Make sure there are no barriers between the Robocom and the charger station. |
| The Robocom is very noisy while cleaning | Clean the dust container and filter. |
| Check the brushes and drive wheels for dirt and debris. | |
| Robocom stops working/ cleans intermittently | Check the cleaning times set. |
| Robocom fails to detect stairs | Check and clean the sensors. |
| WIFI function doesn’t work | Check if your Wi-Fi router is available. |
| Check if the APP is correctly installed in your smartphone. |
Before troubleshooting the error codes on a Hoover Quest 1000, we recommend turning the machine off before cleaning or servicing to reduce the risk of personal injury.
Here are the Hoover Quest 1000 error codes and the solutions:
- E001 – Ground detection failure: The Hoover Quest 1000 robot’s ground sensor is covered with dirt or the robot is stuck at a stairway. Wipe the ground detection sensor clean with a dry microfiber cloth or move the robot to a different location.
- E002 – Brush roll error: The Hoover Quest 1000 robot’s brush roll is not spinning properly. Clean the brush roll off of any dirt, lint, or hair.
- E003 – Battery low error: The Hoover Quest 1000 robot’s battery is too low and unable to return to the docking station for auto recharge. Manually place the Hoover Quest 1000 on the docking station and charge.
- E004 – Right wheel error: The Hoover Quest 1000 robot’s right wheel is stuck or not spinning properly. Turn OFF the robot before cleaning the right wheel off of any dirt, lint, or hair.
- E005 – Dirt cup install error: The Hoover Quest 1000 robot’s dirt cup is not installed or installed incorrectly. Turn OFF the robot and install the dirt cup properly.
- E006 – Off the ground: The Hoover Quest 1000 robot is lifted off the ground or the front wheel is elevated excessively. Place the unit back on the ground properly.
- E007 – Side brush error: The Hoover Quest 1000 robot’s side brush is not spinning properly. Clean the brush roll off of any dirt, lint, or hair.
To avoid having to deal with the error codes, it’s a good idea to clean the Hoover Quest 1000 robot’s parts frequently. In most cases, the error codes are caused by hair, dust, and debris stuck to the robot’s parts. Additionally, the Hoover Quest 1000 may behave abnormally. Here’s how to troubleshoot the issue:
- Hoover Quest 1000 keeps returning to its base station during cleaning cycles – This may indicate the robot is working in a high glare environment or dark floors, or the ground detection sensor is covered with dirt. Move the robot to a different location and wipe the ground detection sensor with a clean dry microfiber cloth.
- Hoover Quest 1000 doesn’t turn ON – If the Hoover Quest 1000 does not turn on, then either the power button on the side of the robot is OFF or the battery is completely drained. Simply charge the robot to fix this issue.
- Hoover Quest 1000 doesn’t return to its charging base – If the Hoover Quest 1000 does not return to its charging base, then either the docking station is not plugged in or the robot is unable to detect its docking station due to an unclear path. Simply plug the docking station, remove any obstacles in its path, or manually dock the robot.
- Hoover Quest 1000 halts after a short period – If the Hoover Quest 1000 halts after a short period, then the battery is too low and unable to return to the docking station for auto recharge. Manually place the robot on the docking station and charge.
If the Hoover Quest is running around in circles, you may want to read our in-depth but simple-to-follow guide on how to fix it right here. This is a common issue with most robot vacuums.