Samsung Washing Machine Error Codes
Samsung Washing Machine Error Codes

Samsung Washing Machine Error Codes

Samsung Washing Machine Error Codes Information codes may be displayed to help you better understand what is occurring with your Washer.

Samsung Washing Machine Error Code Solutions

Samsung washers generally use the same error codes. So first this article provides the most complete description of the error codes (now we consider the display models). Then you’ll find some links to the first table in the lists of the errors available for each of the display schemes and model series.

0The drum clean reminder is left on
  • This is not a fault. This is part of a reminder to run a cleaning cycle. The machine operates normally without running the DRUM CLEAN cycle, but it is recommended to run the cycle regularly for hygiene purposes.
1C  1EWater level sensor issue
  • Switch off the appliance at the mains then wait 1 minute.
  • Switch the appliance back on again and start a new programme.
Washing machine codes table
3C, 3E, 3E1, 3E2, 3E3, 3E4Motor issue
  • Switch off the appliance at the mains then wait 1 minute. Switch the appliance back on again and start a new programme.
3CPElectronic control issue
  • Switch off the appliance at the mains then wait 1 minute.
  • Switch the appliance back on again and start a new programme.
Washing machine codes table
3CPElectronic control issue
  • Restart the cycle.
4C, 4EWater supply issue
  • Make sure that the water tap is opened fully and water is flowing.
  • Check that the water pressure is sufficient (min: 0.5 bar, max: 8 bar). Water flow from the tap should release at least 4 litres / minute.
  • Check and clean the mesh filter.
  • Check that the water supply hose is not clogged or kinked.
  • Check that the drain hose is secured at the right height. For further assistance, watch our video: How to resolve a 4E or 4C code.
Washing machine codes table
4C2, 4E1, 4E2, 4EdWater temperature issue
  • Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.
5C, 5EWater drainage issue
  • Use the emergency hose to drain excess water from the drum.
  • Clean the drain pump filter.
  • Check the drain hose and waste connection for any kinks and blockages.
  • Make sure the drain hose isn’t clogged and that it is straightened all the way to the drain system. The outlet drain hose should be installed at a height of at least 60cm.
  • For further assistance, watch our video: How to resolve 4E or 5E codes
Washing machine codes table
6EWater heater not functioning
  • Please contact the Samsung Service Centre.
8CMEMS sensor issue
  • Turn the appliance off and restart the cycle.
5
8ECurrent error
  • Switch off the appliance at the mains then wait 1 minute. Switch the appliance back on again and start a new programme.
9E1, 9E2, 9H1Power error
  • Switch off the appliance at the mains and wait 1 minute before switching it back on again.
  • If this doesn’t fix the issue, make sure that the socket the appliance is plugged into is working.
  • If there is still no power, you may need to replace the fuse in the washing machine plug. For assistance contact Samsung support.
Washing machine codes table
11ELow water level detected
  • Check that the level of the drain hose is not lower than the base of the washing machine.
  • Make sure the end of the drain hose is placed on the floor and that it is not clogged.
  • Check for a water leak.
  • If there is no sign of any water, switch off the power for  1 minute. Reconnect it, then try again.
12EButton issues
  • Check to see if any of the buttons are sticking.
  • Disconnect the appliance from the mains and clean the buttons with a lightly dampened cloth.
Washing machine codes table
13ESignal communication error
  • Wait for a few minutes, the machine may automatically return to normal operation.
  • If it doesn’t, turn the machine off and restart the cycle.
14EButton issues
  • Check to see if any of the buttons are sticking.
  • Disconnect the appliance from the mains and clean the buttons with a lightly dampened cloth.
8
Code starts with a letter
9
Washing machine codes table
AC6, AC, AESignal communication error
  • Wait for a few minutes, the machine may automatically return to normal operation. If it doesn’t, turn the machine off and restart the cycle.
bE1, bE2, bE3Button issues
  • Check to see if any of the buttons are sticking.
  • Disconnect the appliance from the mains and clean the buttons with a lightly with a dampened cloth.
Washing machine codes table
CEWater temperature issue
  • Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.
CbCalibration mode
  • This is not a fault.
  • Press Start/Pause to run the Calibration cycle and wait for 0 when it is complete
Washing machine codes table
dC, DC, DC1, dE, dE1Door issues
  • Check that the door is fully closed and that nothing is trapped in the door.
  • Check your appliance manual for optimum loading.
  • For issues with child lock read our FAQ on how to turn child lock off on your washing machine.
DC3Add door lock issue
  • Turn the machine off, and restart the cycle.
  • For issues with child lock read our FAQ on how to turn child lock off on your washing machine.
Washing machine codes table
DDC, ddCThe Add Door was opened without pressing start/pause
  • Press the Add Door closed then press start/pause to try again.
  • For issues with child lock read our FAQ on how to turn child lock off on your washing machine
dE2On / Off switch error
  • Disconnect the appliance from the mains, wait for 5 minutes and then try again.
Washing machine codes table
E1Water supply issue
  • Make sure that the water tap is opened fully and water is flowing.
  • Check that the water pressure is sufficient (min: 0.5 bar, max: 8 bar). Water flow from the tap should release at least 4 litres / minute.
  • Check and clean the mesh filter.
  • Check that the water supply hose is not clogged or kinked.
  • Check that the drain hose is secured at the right height.
  • For further assistance, watch our video: How to resolve a 4E or 4C code
E2Water drainage issue
  • Use the emergency hose to drain excess water from the drum.
  • Clean the drain pump filter.
  • Check the drain hose and waste connection for any kinks and blockages.
  • Make sure the drain hose isn’t clogged and that it is straightened all the way to the drain system. The outlet drain hose should be installed at a height of at least 60cm.
  • For further assistance, watch our video: How to resolve 4E or 5E codes.
Washing machine codes table
E3Overflow error
  • Too much washing powder/liquid may have been added.
  • Switch off the power to the appliance, then wait 1 minute.
  • Switch the power supply back on. The drain pump should drain the washing machine.
E4The load in the drum is unbalanced
  • This is not a fault. The appliance has detected an unbalanced load and has stopped the spin for safety reasons.
  • Make sure the appliance is on a flat, stable surface.
  • Redistribute washing by adding or removing items to create a more balanced load.
  • Single large/heavy items such as bath mats and large towels are unlikely to spin on their own. Please add 2/3 additional towels and put on another spin cycle.
Washing machine codes table
E5, E6Water heater not functioning
  • Please contact the Samsung Service Centre.
E7Water level sensor issue
  • Switch off the appliance at the mains then wait 1 minute.
  • Switch the appliance back on again and start a new programme.
Washing machine codes table
E8Water temperature issue
  • Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.
E9Low water level detected
  • Check that the level of the drain hose is not lower than the base of the washing machine.
  • Make sure the end of the drain hose is placed on the floor and that it is not clogged.
  • Check for a water leak.
  • If there is no sign of any water, switch off the power for 1 minute. Reconnect it, then try again.
Washing machine codes table
EA, EBMotor issue
  • Switch off the appliance at the mains then wait 1 minute.
  • Switch the appliance back on again and start a new programme.
ECTemperature sensor error
  • Switch the appliance off at the mains then wait 1 minute. Switch the appliance back on again and start a new programme.
Washing machine codes table
FEFan error
  • Please contact the Samsung Service Centre.
H1, HC, HEWater temperature issue
  • Check that your water hose is connected to a cold supply and not a hot supply. Cold water is usually indicated by a blue tap.
Washing machine codes table
HE1Water heater not functioning
  • Please contact the Samsung Service Centre.
HE2Dryer heater not functioning
  • The dryer section has shut down for safety reasons as the appliance detected that the temperature was getting too hot.
Washing machine codes table
HE3Steam function not operating normally
  • Please contact the Samsung Service Centre.
HOTAppliance is too hot
  • This is not a fault. This code means the appliance is too hot. The appliance fan will continue to run until the appliance has cooled down enough for the washing to be removed (55°C). Once it has cooled, the door will unlock.
Washing machine codes table
LC, LC1, LE, LE1Low water level detected
  • Check that the level of the drain hose is not lower than the base of the washing machine.
  • Check for a water leak.
  • If there is no sign of any water, switch off the power, reconnect and try again.
OC, OE, OFOverflow error
  • Too much washing powder/liquid may have been added.
  • Switch off the power to the appliance, wait 1 minute then switch the power supply back on. The drain pump should drain the washing machine.
Washing machine codes table
PloPower error
  • Switch off the appliance at the mains and wait 1 minute before switching it back on again.
  • If this doesn’t fix the issue, make sure that the socket the appliance is plugged into is working.
  • If there is still no power, you may need to replace the fuse in the washing machine plug.
SudToo much foam is detected
  • The appliance will usually fix this on its own, however if it doesn’t you will need to run either an Eco drum clean cycle or a 90°C cotton cycle with no detergent or washing load.
  • If the code remains, check the drain pump filter and clean the water supply hose mesh filter, then run a spin cycle to drain the water from the appliance. If there is an accumulation of powder detergent, repeat the “Eco Drum Clean” cycle.
Washing machine codes table
t1, t2, tStThe appliance is in test mode
  • Switch off the appliance at the mains then wait 1 minute.
  • Switch the appliance on again and start a new programme.
tE, tE1, tE2, tE3, tC1, tC2, tC3Temperature sensor error
  • Switch the appliance off at the mains then wait 1 minute.
  • Switch the appliance back on again and start a new programme.
Washing machine codes table
Ub, UEThe load in the drum is unbalanced
  • This is not a fault. The appliance has detected an unbalanced load and has stopped the spin for safety reasons.
  • Make sure the appliance is on a flat, stable surface.
  • Redistribute washing by adding or removing items to create a more balanced load.
  • Single large/heavy items such as bath mats and large towels are unlikely to spin on their own. Add 2/3 additional towels and put on another spin cycle.
  • For further assistance, watch our video: My washing machine is showing a UE code during a spin cycle.
UCFluctuation in the supply voltage
  • Check the power cord is plugged in properly. Switch off the appliance at the mains then wait 1 minute.
  • Check to make sure the washing machine is not connected to any other apparatus or to an extension cable.
  • Switch the appliance back on again and start a new programme.
MEANINGSOLUTION
Unbalanced load prevented your Washer from spinning.Redistribute the load, press the Start/ Pause Button.
Door is unlocked when Washer is running.Press the Power button to turn off your Washer, then restart the cycle. If the code reappears, call for service.
Door is open when Washer is running.Close the door tightly and restart the cycle. If the code reappears, call for service.
Your Washer failed to lock the door.Close the door tightly and restart the cycle. If the code reappears, call for service.
Water temperature control problem. (Heater Control problem)Call for service.
Your Washer has tried to fill but has not reached the proper water level.Call for service.
Water level sensor problem.Call for service.
The door will not unlock.Make sure the door is firmly closed. Push the Power button to turn off your Washer, then turn it on again. If the code reappears, call for service.
Your washer is not draining. It can also mean that the unit senses a small clog while draining.1) Turn off the unit and turn it on again. 2) Select only the Spin Cycle. 3) Press the Start/Pause to drain the water.
Your Washer has tried to fill but was unsuccessful.Make sure the water faucets are open all the way. Check for kinked hoses. Check the inlet screens on the fill hoses.
Problem with control.Call for service.
A fault is detected in the water level sensor.Call for service.
Jammed Key.Call for service.
• Motor speed sensor problem. • High current detected. • Motor not running properly.Restart the cycle pressing the Start/ Pause Button. If the code reappears, call for service.
Temperature sensor problem.Restart the cycle. If the code reappears, call for service.
High/Low voltage detected.Restart the cycle. If the code reappears, call for service.
SilverCareTM control problemRestart the cycle. If the code reappears, call for service.
Too many suds are detected during the washing session.To prevent it, cut down on detergents.

Error: 1C

Solution: Check the water level sensor

  • Power off and power the machine on after 2-3 minutes, and then try again.
  • Depending on the model, the drain system drains water automatically. The POWER and START/PAUSE buttons may be disabled during this process.

Error: TC2

Solution: Check the temperature sensor on the dry air

  • Power off and power the machine on after 2-3 minutes, and then try again.

Error: DC

Solution: The door is open

  • Close the door and press START/PAUSE to resume operation

Error: DC1

Solution: Check the door switch.

  • Power off and power the machine on after 2-3 minutes, and then try again

Error: LC

Solution: Check for water leaks

  • Power the machine off and check the drain system for any leak. Once the leak is solved, power the machine on after 2-3 minutes.
  • Depending on the model, the drain system drains water automatically. The POWER and START/PAUSE buttons may be disabled during this process

Error: FC

Solution: Check the fan motor

  • Power off and power the machine on after 2-3 minutes, and then try again

Error: 4C

Solution: Check the water supply line

  • Check for the connection of the water line (including water taps).
  • Power off and power the machine on after 2-3 minutes, and then try again.
  • Depending on the model, the drain system drains water automatically. The POWER and START/PAUSE buttons may be disabled during this process

Error: 4C2

Solution: Laundry needs protection because the water being supplied is too hot

  • Make sure the cold and hot water taps are properly connected.
  • Power off and power the machine on after 2-3 minutes, and then try again.

Error: 5C

Solution: Check the drain system.

  • Make sure the drain filter is not clogged.
  • If the drain filter is clogged, clean the filter and restart the machine.

Error: HC

Solution: Check the washing heater.

  • Power off the machine and contact a local Samsung service centre

Error: HC2

Solution: Check the drying heater.

  • Power off and power the machine on after 2-3 minutes, and then try again.

Error: Ub

Solution: Check the spinning process

  • The load may not be balanced inside the drum. Check the drum and make sure the load is balanced.
  • Press START/PAUSE to resume operation, or power off and power the machine on after 2-3 minutes, and then try again

Error: 8C, 8C1, 8C2

Solution: Check the MEMS sensor

  • Power off and power the machine on after 2-3 minutes, and then try again

Error: OC

Solution: Water may overflow

  • Close the water valve and call for service

Error: 3C

Solution: Check the motor

  • Power off and power the machine on after 2-3 minutes, and then try again

Error: AC6

Solution: Check the PBA communication status

  • Power off and power the machine on after 2-3 minutes, and then try again

Error: DDC

Solution: The Add Door is open

  • Close the Add Door and press START/PAUSE to resume operation

Error: DC3

Solution: Check the Add Door

  • Power off and power the machine on after 2-3 minutes, and then try again

Error: UC

Solution: Check the electronic control board

  • Check if power is supplied properly.
  • If the information code continues to appear, call for service.

A low voltage is detected.

  • Check if the power cord is plugged in properly.
  • If the information code continues to appear, call for service
Error CodeCauseRepair
E2Stuck key on control boardTry to free the key by gentle force. If you can’t free the key, replace the user interface control board (also called the sub-PCB control board).
lEWater level sensor failureFirst, unplug the washer and check the wire harness connections between the water level sensor and the main control board.
nFWater fill problemIf the washer takes 40 minutes or more to fill or if the water level doesn’t change after six minutes, this code will appear.
LO or FLDoor lock errorOnce the washer cycle is complete if the door fails to unlock after seven tries, you’ll get the LO or FL code
dcUnbalanced loadhe dc code means the load has been detected as unbalanced during the final spin.
dsDoor is not lockedIf the washer won’t start ds signals that the washer door is open and the lock is malfunctioning.
OEOverflow or too high water levelsA washer that is overfilled is usually caused by water inlet valves that are not shutting off the water flow properly.
nF1Hot and cold water lines are reversedConnect the hot and cold water fill hoses correctly on the back of the washer.
tEWater temperature is either too high or too lowRun the diagnostic test mode to check the water temperature that the control board is sensing. If the actual temperature is significantly different, the temperature sensor or thermistor should be replaced.
LELow water level during cyclesWater level drops can be caused by leaks in the washer tub or an improperly installed drain line which can siphon water out of the washer.
3ENo signal from the drive motor tachometerUnplug the washer. Check the wire harness connections on the drive motor and the electronic control board.
HrHeater relay failureThe heater relay is a component on the Main PCB control board.
2EInternal control board failureUnplug the washer for 5 minutes to reset the electronic control board. Plug the washer back in.
SFMain PCB errorUnplug the washer for five minutes to reset the electronic control board.
ndWater will not drainIf the washer fails to drain within 15 minutes, check the washer drain filter and drain hose for a clog or restriction.
Sud (F70)Too many sudsUsing a regular detergent or even too much high-efficiency (HE) detergent will produce excessive suds.
AECommunication error between the Main PCB and Sub PCB in the control panelCheck the wire harness connections between the PCB control boards in the control panel.

Samsung Washing Machine Parts

How to Fix?

Samsung Washing Machine dC Error

  • A- information code is displayed when the door is opened.
  • B- Make sure the door is properly closed.
  • C- Make sure that no laundry is caught in the door.
Samsung Washing Machine dC Error

Samsung Washing Machine 4C Error

  • A-If your washer can’t be supplied water well, “4C” error message is displayed. When the washer displays the “4C” code, the washer do draining for 3 minutes. During this time, the Power button is inoperative.
  • B- Make sure the water taps are open. Make sure the water taps are not frozen. Make sure the washing machine is operating with sufficient water pressure. (Optional) Make sure that the cold water tap and the hot water tap are properly connected.
  • C- Make sure the water hoses are not clogged.
  • D- Clean the mesh filter as it may be clogged.
Samsung Washing Machine 4C Error

Samsung Washing Machine 5C Error

  • A- If your washer can’t drain well, [5C] error message is displayed.
  • B- Make sure the drain hose is not frozen or clogged. Make sure the drain hose is positioned correctly, depending on the connection type. Make sure the drain hose is straightened all the way to the drain system.
  • C- Clean the debris filter as it may be clogged.
Samsung Washing Machine 5C Error

Samsung Washing Machine Ub Error

  • When Ub CODE is displayed, most vibration and noise issues are caused by the washing machine is not being level.
  • Please Check the unit to make sure it is properly level.  Never Install your washing machine on a carpet or other soft flooring surface.
  • Please check the washer is not overloaded and redistribute the load if needed.  If the washer is overloaded, remove some laundry.
  • The 4 leveling legs should touch the floor all together.
Samsung Washing Machine Ub Error

How do I calibrate my Samsung Washer?

1.Using the Temp. and Delay End (+) buttons

  • Turn the washing machine off and then on again
  • Hold down the Temp. and Delay End (+) buttons simultaneously for 3 seconds
  • Press the Start/Pause button to begin Calibration Mode

2.Through the Settings

  • Tap Settings on your washing machines display
  • Tap Calibration
  • Tap Start

Samsung Washing Machine Troubleshooting

Samsung Washing Machine Troubleshooting
ProblemAction
Stops.• Plug the power cord into a live electrical outlet. • Check the fuse or reset the circuit breaker. • Close the door and press Start/Pause to start the washing machine. For your safety, the washing machine will not tumble or spin unless the door is closed. • Before the washing machine starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain. • There may be a pause or soak period in the cycle. Wait briefly and the washing machine may start. • Make sure the mesh filter of the water supply hose at the water taps is not clogged. Periodically clean the mesh filter. • If the washing machine is not supplied with sufficient power, the washing machine temporarily will not drain or spin. As soon as the washing machine regains sufficient power, it will operate normally.
Fills with the wrong water temperature.• Fully open both taps. • Make sure the temperature selection is correct. • Make sure the hoses are connected to the correct taps. Flush water lines. • Make sure the water heater is set to supply a minimum 120 °F (49 °C) hot water at the tap. Also, check the water heater capacity and recovery rate. • Disconnect the hoses and clean the mesh filter. The mesh filter may be clogged. • While the washing machine fills, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal. • While the washing machine fills, you may notice just hot and/ or just cold water going through the dispenser when cold or warm temperatures are selected. This is a normal function of the automatic temperature control feature as the washing machine determines the water temperature.
Load is wet at the end of a cycle.• Use the High or Extra High spin speed. • Use high efficiency (HE) detergent to reduce oversudsing. • Load is too small. Small loads (one or two items) may become unbalanced and not spin completely. • Make sure the drain hose is not kinked or clogged.
Leaks water.• Make sure the door is properly closed. • Make sure all hose connections are tight. • Make sure the end of the drain hose is correctly inserted and secured to the drain system. • Avoid overloading. • Use high efficiency (HE) detergent to prevent oversudsing.
Has odours.Excessive suds collect in recesses and can cause foul odours. • Run cleansing cycles to sanitize periodically. • Clean the door seal (diaphragm). • Dry the washing machine interior after a cycle has finished.
No bubbles are seen (Bubbleshot models only).• Overloading may screen bubbles. • Severely contaminated laundry may not generate bubbles.
Can I open the Add Door at any time?The Add Door can be opened only when the indicator appears. However, it does not open in the following cases: – When the boiling or drying process is running and the internal temperature becomes high. – If you set the Child Lock for safety reasons. – When the drum wash or drum drying cycle is running that does not involve additional laundry.

If a problem persists, contact a local Samsung service centre.

Leave a Reply

Your email address will not be published. Required fields are marked *