Philips TV Error Codes The fault code buffer contains all detected errors since the last time the buffer was erased. The buffer is written from left to right, new errors are logged at the left side, and all other errors shift one position to the right. When an error has occurred, the error is added to the list of errors, provided the list is not full or the error is a protection error.
Philips Television Error Code Troubleshooting
When an error occurs and the error buffer is full, then the new error is not added, and the error buffer stays intact (history is maintained), except when the error is a protection error. To prevent that an occasional error stays in the list forever, the error is removed from the list after 50+ operation hours. When multiple errors occur (errors occurred within a short time span), there is a high probability that there is some relation between them.
Model: A02U AA
| Error Codes | Solution |
|---|---|
| 0 | No error |
| 1 | Horizontal Protection (via NOHFB bit in ADOC) |
| 3 | +8V error (missing/protection active by checking MPIF ASUP bit)) |
| 4 | X-ray/High beam current protection signal (via XPROT bit in ADOC) |
| 5 | Hardware Protection is active |
| 7 | Under-voltage protection |
| 11 | MPIF I2C communication failure / MPIF test failed |
| 12 | BC-loop not stabilised within the time limit (i.e. after timer is expired) |
| 13 | NVM I2C communication failure |
| 14 | Main tuner I2C failure UV13xx |
| 15 | HDMI Panel Link Receiver |
| 17 | 3D Combfilter I2C communication failure |
| 18 | PIP Tuner I2C failure |
| 21 | PIP IF demodulator IC TDA988x communication failed (only for PIP/DW sets) |
| 22 | Flash over protection error (to register CRT flashovers, via FPR bit in ADOC) |
Philips TV Features
Google Assistant on Android TV: Android TV brings a world of content to your biggest screen. With the Google Assistant built in, you can quickly access entertainment, get answers, and control devices around your home. Find the latest blockbuster, check the score of the big game, or dim the lights. Just say “Hey Google,” or press the mic button on your remote to get started.
Google Play: Android TV offers thousands of movies, shows, and games from Google Play, YouTube, and your favorite apps. Discover your favorite content, apps, and games on Google Play.
DTV / Analog TV / CATV: You can use your remote control to select channels which are broadcast in digital format and conventional analog format. Also, cable and satellite subscribers can access their TV channels.
Information display: You can display on the TV screen the title, contents (DTV only) and other information on the current program.
Autoprogram: This unit automatically scans and memorizes channels available in your area, eliminating difficult setup procedures.
Parental controls: This feature allows you to block children’s access to inappropriate programs.
Closed caption decoder: Built-in closed caption decoder displays text for closed caption supported programs.
MTS / SAP tuner: Audio can be selected from the remote control.
Auto standby: If there is no input signal and no operation for 15 minutes, the unit will go into standby mode automatically.
Philips TV Troubleshooting
| Question | Answer |
|---|---|
| My remote control does not work. What should I do? | Check the antenna or cable connection to the main unit. |
| Check the batteries on the remote control. | |
| Check if there is an obstacle between the infrared sensor window and the remote control. | |
| Test the IR signal output use IR signal check. If okay, then possible infrared sensor trouble. | |
| Aim the remote control directly at the infrared sensor window on the front of the unit. | |
| Reduce the distance to the unit. | |
| Re-insert or replace the AAA batteries with their polarities (+/–) as indicated on the remote control battery area. | |
| When there is an infrared-equipped device such as PC near this unit, it may interrupt the remote control signal on this unit. Move the infrared-equipped device away from this unit, change the angle of the device’s infrared sensor or turn off the infrared communication function. | |
| How come the initial setup appears every time I turn on this unit? | Make sure to complete the initial setup before the unit goes into standby mode. |
| Why can I not watch some RF signal TV programs? | The selected channel may not be broadcasting. |
| The selected channel cannot be viewed by the Parental controls setting. | |
| The unit requires some kind of antenna input. An indoor antenna (Digital or VHF / UHF), an external antenna (Digital or VHF / UHF) or an RF coaxial cable from your wall cable or set-top box needs to be plugged into the unit. | |
| How come there is no image from the connected external devices? | Check if the correct input is selected by pressing => (SOURCE). |
| Check the antenna, cable or other input connection to the unit. | |
| When I enter a channel number, why does it change automatically? | Many digital channels have alternate channel numbers. The unit changes the numbers automatically to the ones signifying the broadcasting station’s channel number. These basic numbers used for the previous analog broadcasts. (e.g., input digital ch# 30 automatically changes to digital ch# 8.1) |
| Why are captions not displayed entirely? Or why are captions delayed behind the dialog? | Closed captions that are delayed a few seconds behind the actual dialog are common for live broadcasts. Most captioning production companies can display a dialog to maximum of 220 words per minute. If a dialog exceeds that rate, selective editing is used to insure that the closed captions remain up-to date with the current TV screen dialog. |
| How can I set the clock? | From the Android TV home screen, select Settings in the upper right of the screen. Scroll down to Preferences and select Date & time. Please set it automatically or manually. |
| No power | Make sure the AC power cord is plugged in. |
| Make sure that the AC outlet supplies the proper voltage, plug another electrical appliance into the AC outlet to ensure that the AC outlet operates normally. | |
| If a power failure occurs, unplug the AC power cord for 1 minute to allow the unit to reset itself. | |
| Remote Control buttons do not work. | Do NOT press more than one button at the same time. |
| Ensure that no buttons on the remote control are depressed and move freely. | |
| Re-insert or replace the AAA batteries with their polarities (+/–) as indicated on the remote control battery area. | |
| Google Assistant microphone on the remote control does not work. | To pair the remote control, refer to the step “6 Connecting your devices” in the Quick start guide and see “How to connect to your Bluetooth® devices”. |
| Remote response is delayed or sluggish during initial use. | Your television is automatically, downloading and installing the latest applications, for the best user experience. |
| During this time, you may experience a delayed response from your remote control. Upon successful installation, your remote control will operate normally. | |
| Television is speaking prompts out-loud. | To disable the talkback (text to speech) on your television, press (HOME) on your remote control, navigate to settings icon in the upper right corner of the home screen and select accessibility, select talkback, press OK to toggle between on or off. |
| Power is on but screen image is off. | Check if the connection for your source device is properly secured. |
| Check if the correct input is selected by pressing (SOURCE). | |
| Verify that your HDMI mode, for the input selected matches the resolution output of your source device. Change source input until you have picture and sound. | |
| No sound is heard when using the HDMI digital connection. | Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications. |
| No sound, distorted sound or incorrect audio sound is heard when using the HDMI-DVI connections. | Make sure that the analog audio signals from the HDMI-DVI device are connected to the analog audio input L/R jacks. |
| When using Composite analog video, make sure that the analog audio (L/R) connectors are mounted into the audio (L/R) input jacks. | |
| Sound intermittent or no sound. | Check if the audio cable is connected into the unit correctly. |
| You switch to a different input and the volume changes. | This unit will memorize the volume level from the last time you adjusted it. |
| If the volume of the sound from another device is higher or lower, then the loudness will change. | |
| Make sure Auto volume leveling is set to On. | |
| No sound with distorted picture occurs when using the HDMI digital connection. | Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications. |
| No picture or sound | Check if the power is on. |
| Check whether all the cables to the unit are connected to the correct output jack on your separate device like Blu-ray Disc™ / DVD recorder. | |
| View other TV channels. The problem might be limited to the broadcasting station or weak signal strength | |
| Ghosts, lines or streaks in picture | Electrical interference from nearby appliances may affect picture quality. |
| View other TV channels. The problem might be limited to the broadcasting station or weak signal strength. | |
| You switch to a different input and the screen size changes. | This unit will memorize the viewing mode from the last time you used the particular input modes. |
| Cannot connect to the network. | Check if the broadband router and/or modem is correctly connected. |
| Check if the Ethernet cable connection is properly made. Turn on the broadband router and/or modem. | |
| Check the network settings. | |
| Sometimes video quality is poor when using the wireless LAN. | The wireless network connection quality varies depending on the distance or obstacles (e.g. wall, basement, 2nd floor) between the TV wireless LAN adapter and the wireless router (access point), from other wireless networks, and brand and type of the wireless router (access point). When using the wireless LAN of the TV, it is suggested to place the wireless router as close as possible to the television. |
| Wireless LAN connection fails or wireless connection is poor. | Check the installation location of the TV and wireless router (access point). Signal quality may be affected for the following reasons. Interference of other wireless devices, microwaves, fluorescent lights, etc., are placed nearby. |
| Cannot use Netflix feature. | Check if the network connection is properly made. |
| Some network services may not be available in your country. | |
| Even though the speed of the internet connection improves during playback, the picture quality of Netflix streaming movie does not improve. | The picture quality does not change during playback. It differs depending on the speed of internet connection at the time of loading. |
| Cannot use VUDU feature. | VUDU is available only in the United States. |
| Check if the network connection is properly made. | |
| The picture quality of a streaming movie (Netflix or VUDU) is poor | Check the speed of your internet connection. You need speeds of at least 8 Mbps to this player for high quality uninterrupted playback. |
| Streaming movie (Netflix or VUDU) often stops or starts buffering during playback. | Contact your internet service provider to troubleshoot your internet connection for speed and line quality. Consistent line quality and speed are very important for internet video playback. |
| Cannot connect to the network while my PC is connected to the network. | Check the content of your internet service contract to see if your internet service provider prevents multiple terminals connecting at the same time. |
| Cannot use WPS to connect to the access point. | Connect the unit to the access point using scan or manual entry mode. If the access point’s security mode is set to WEP*, change the setting to others (recommended), then try WPS again. (For access point configuration, please consult its user manual or manufacturer.) |
| Folder or files stored on home network media server are not displayed in the file list or cannot be played back. | Check the setting on your home media server. (Refer to the user manual of the home media server.) |
| Check the network connection and settings. |
Why my Philips TV won’t turn on – possible causes
Equipment has a certain lifespan. As soon as it comes to an end, users face problems. However, there are also unforeseen breakdowns, but they can be fixed under warranty, if, of course, it is still valid.
What to do if the Philips TV does not turn on? Do not rush to contact the service center, first you need to determine the cause of the malfunction. It is possible that you will be able to solve the problem yourself, saving on maintenance costs.
Consider the main causes of the malfunction. It is important to determine in a timely manner, after which a breakdown occurred. Based on this information, a follow-up plan is drawn up.
Power indicator is on
If the indicator is on, it means that voltage is applied to the microcircuit. Try turning on the TV using the remote control. No reaction? Press the “Power” button, it is located on the front panel, just below the screen.
Often the reason that the power indicator is on, but the Philips TV does not turn on, is a malfunction of the remote control. Such a breakdown can be eliminated without special equipment and at home:
- Open the back cover, under which the batteries are located and change them.
- Check the contacts in the battery compartment, oxidation may have occurred. Try cleaning the contacts by dampening the cotton with alcohol.
- Press all the buttons, perhaps they sink, stick. Disassemble the remote control, clean it from the inside with cotton soaked in alcohol.
- If moisture gets on the main chip of the remote control, wipe off any remaining liquid.
In some situations, the remote control cannot be repaired, so it must be replaced.
If there is no response to the remote control and buttons located on the front panel, and the power indicator is still on, one of the following methods solves the problem.
Control board repair
If the main chip or its components are broken, contact the service center. To disassemble the TV and repair the hardware module, you should use professional equipment that is not available to the average user. It is possible that the engineers will not repair the control board, but simply install a new part.
Activation of the protection system
Voltage fluctuations activate the equipment protection system. The TV will not respond to commands until the power outage is gone. If the problem is activation of the protection system, turn off the device for about 15 minutes. Then try turning it on. To avoid such problems, buy a voltage stabilizer. As a result, you will insure your equipment from expensive repairs.
Switching to standby mode
If the power indicator is on or flashing and the solutions listed above do not help, then the TV has entered standby mode. The malfunction occurs when the TV is connected to a computer, laptop and used as a screen. Just move your mouse or press any button on your keyboard and the image will appear. An alternative way is to disconnect the TV from the computer and select a different signal source.
Power indicator is off
When the light is off and the TV has stopped turning on, you need to check if voltage is being supplied to the microcircuit. In some situations, the failure can be very easily corrected. Before contacting the service center, you need to check some factors.
Start by checking the power to the mains. Take an indicator screwdriver or connect a working device to the outlet to check if there is voltage. You can also use a surge protector, voltage stabilizer. It is possible that the outlet to which the TV is connected is faulty.
It is possible that the TV does not turn on due to the fact that the power button is deactivated. Almost all Philips TV models have a button next to the LED on the front panel that allows you to turn off the screen. Try clicking on it, maybe the image will appear.
The third reason is that the device has gone into sleep mode. To exit the power saving mode, press the AV/TV button on the remote control.
If the above methods did not help and the problems of the LCD TV did not disappear, contact the service center. The power light may not be lit due to system board components failure. In this case, a complete diagnosis with disassembly of the device is required.
The backlight is off
Turn on the TV and look closely at the screen. Is the image completely missing? Perhaps there is a picture, but it is very dim, dark or fuzzy? Try to shine on the screen with a regular flashlight. If the image appears, then the backlight of the Philips TV is not working. This symptom indicates a breakdown of the power microcircuit, the inverter. The LED backlight burns out much less often. Sometimes only some diodes do not work, for example, located in the corners.
The inverter is a component of the power board, which is supplied with a voltage of about 1000 V (this component ensures the correct operation of the screen backlight).
It is strictly forbidden to try to change or repair the inverter on your own. Contact the professionals. They determine the cause of a Philips TV malfunction, and then change the inverter or backlight.
TV makes strange noises
If strange sounds are heard, while the picture is not distorted and everything works correctly, then this indicates a poor-quality assembly of the device, probably the case creaks. When the TV turns on for a long time, randomly turns off and all this is accompanied by sound defects, you need to contact the service center. Such interference may occur due to incorrectly set settings, problems with the elements of the power system.