Samsung TV Error Codes

Samsung TV Error Codes Samsung TV Error Message Troubleshooting: If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the troubleshooting section in the e-manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support.

Samsung Television Error Code Troubleshooting

Troubleshooting

• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV’s menu ( Home > Settings > Support > Software Update > Update Now or Auto update).

Problem: The TV won’t turn on

Solution:

• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.
• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

Problem: There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

Solution:

• Make sure the connection to the device is correct and that all cables are fully inserted.
• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
• Confirm that the correct input source has been selected ( Home > Source).
• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( Home > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test)
• If the test results are normal, reboot the connected devices by unplugging each device’s power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.
• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( Home > Settings > Broadcasting > Auto Tuning Settings > Auto Tuning).

Problem: The remote control does not work

Solution:

• Check if the power indicator on the TV blinks when you press the remote’s Power button. If it does not, replace the remote control’s batteries.
• Make sure that the batteries are installed with their poles (+/–) in the correct direction.
• Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away.
• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.

Problem: The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume

Solution: Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

Problem: The TV settings are lost after 5 minutes

Solution: The TV is in the Retail Mode. Change the Usage Mode in the General Menu to Home Mode ( Home > Settings > General > System Manager > Usage Mode > Home Mode).

Problem: Intermittent Wi-Fi

Solution:

• Make sure the TV has a network connection ( Home > Settings > General > Network > Network Status).
• Make sure the Wi-Fi password is entered correctly.
• Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.
• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router. (The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
• Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Problem: Video App problems (Youtube etc)

Solution:

• Change the DNS to 8.8.8.8. Select Home > Settings > General > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
• Reset by selecting Home > Settings > Support > Self Diagnosis > Reset Smart Hub.

Why the Samsung TV does not turn on and how to fix it yourself

The equipment produced by the famous South Korean brand Samsung has always been considered one of the most reliable. However, even premium class devices are not protected from breakdowns. Naturally, this also applies to television equipment.

Mostly, if an element of the hardware component fails, then you need to seek help from qualified service center specialists. Since an ordinary user will not be able to replace a faulty module on his own.

Less significant problems can be fixed on your own. For this, special skills and tools are not required. The first and, perhaps, the most important stage of repair work is to find out why the Samsung TV does not turn on.

The results of the diagnostics will show the causes of the malfunction, therefore, the user will be able to make a final decision regarding the next steps. Depending on the complexity of the problem, you need to fix it yourself or contact specialized specialists.

Problem search algorithm

To determine why Samsung does not turn on, you first need to inspect the device for external damage, and only then move on to diagnosing the hardware component. Step-by-step problem search algorithm:

1. Check that the socket is working.
2. Assess the condition of the power cable, inspect it for kinks, abrasions.
3. Carefully examine the TV case, it is possible that the whole thing is mechanical damage to the panel.
4. Inspect the LED matrix, the main indicator of the breakdown of this part is broken pixels.
5. If any hardware component is burned out, a burning smell will be felt.
6. If you have a special screwdriver, unscrew the bolts holding the back of the TV device. Visually inspect the boards, mechanical or thermal damage to the circuits is not ruled out.
7. Channels switch with a delay or do not scroll at all. In this case, it makes sense to install software updates. The Tizen operating system is a decent software, but it is not without flaws.

More thorough diagnostics can only be carried out by certified specialists who know the system of location of the base modules and have professional equipment at their disposal: spadgers, multimeter, oscilloscope, etc.

If the TV does not turn on, and the indicator blinks, then the problem lies in the power circuit. Breakdowns of this type will be difficult to fix on your own.

How to solve the problem yourself?

Now we will consider situations in which do-it-yourself repair of a Samsung TV absolutely does not harm the situation. Therefore, you can figure it out on your own without any problems.

• Problems setting the standby mode. The display turns off, but the device continues to function in Standby. In this case, you need to pay attention to the panel LED, as a rule, it lights up red when in standby mode. To start the TV, simply exit the standby mode by pressing the power button on the front of the device or on the remote control.
• The remote control is broken. First you need to change the batteries, and also check all the keys. You can always download a special application to your smartphone – TV-remote, as a result of which it will be possible to switch channels and adjust the volume using the most ordinary phone.
• The socket is broken. If the indicator on the control panel does not light up, connect the TV to an alternative power source. After that, you can continue to use the device.
• TV viewing is not available. It is likely that the appearance of this failure is due to the activation of AV, HDMI or wireless Internet connection. As a result, an image from a mobile device or laptop is displayed on the screen. To resume watching over-the-air TV, simply turn off all devices.
• Low signal strength. Due to a weak signal, only a black screen is visible on the TV screen, often the reason for this is adverse weather conditions: excessive precipitation, thunderstorms, etc. Do not rush to take any action, it is likely that the broadcast will resume in a few hours.

To independently determine why the TV does not turn on, you do not need specialized equipment. Now let’s analyze the main breakdowns that users face most often.

Check TV mode

Partially, this topic has already been touched upon earlier, but now we will consider it in more detail. First you need to check what mode the television equipment is currently in. Standby – standby mode, its activation is indicated by a red indicator on the main panel. To resume TV broadcasting, you need to exit the standby mode.

Experts strongly do not recommend leaving the TV in this mode for a long time. The thing is that the power supply circuits remain active, that is, they are energized. This means that if a voltage drop occurs in the network, the power circuits will burn out. Of course, in the end, the TV device will not turn on.

Thus, we figured out why the TV does not turn on, you just need to deactivate the Standby mode. In addition, be sure to turn off the TV by pressing the ” Power ” button, which is located on the front panel, to eliminate the possibility of burnout of the power circuits.

Check remote

Why doesn’t the remote control work? The batteries need to be replaced first. Then you should check the keys, perhaps some of them stick, they work only after a few presses.

In the event that the channels do not turn on the first time, then the problem probably lies in the breakdown of the infrared sensor. Such failures appear due to mechanical damage or liquid ingress on the device.

To control the TV again from the remote control, you need to buy a new one or replace it with a smartphone, having previously downloaded and installed a special application, which we have already talked about earlier.

Checking the outlet

If the indicator is off, and the device does not start either from the remote control or from the key located on the front panel, then you need to check the performance of the outlet. It is likely that the TV does not turn on precisely because of it.

Of course, you should first connect the equipment to an alternative power source (to another outlet or extension cord), if there is no result, then contact the service center, since you absolutely will not be able to repair the elements of the power system yourself.

Another source selected

If you want to watch terrestrial TV, but there is no image, then check if you have chosen the correct signal source. It is likely that an HDMI cable is connected to the TV, in which case you need to turn it off and activate the connection with the antenna.

When to Call a Service Center

Samsung TV hardware failures can only be fixed by a professional engineer. An ordinary user will be able to solve problems of an external nature, so disassembling the device on your own is by no means the best idea.

Samsung Smart TV software malfunctions are also far from always possible to fix with your own hands. To update the firmware, you must first download it and save it to a USB flash drive or to the built-in hard drive. Not every user will cope with such a task.

Service center engineers have special equipment at their disposal, and they also know how to properly disassemble the TV. Now let’s consider in what situations it is necessary to contact the masters.

The TV does not turn on with the panel button

If the TV does not start after pressing the power button located on the panel, you should pay attention to the standby indicator. For example, if it turns off at the moment the button is pressed, then this indicates the activation of the internal blocking.

Do not exclude the breakdown of the button itself or the cable that provides the connection. If, when pressed, the button literally falls inside the panel and does not click, then it needs to be changed. You absolutely cannot do it yourself, so you just need to call the wizard.

The indicator lights red

If the light is red but the TV does not turn on, it means that it is in standby mode. We have already figured out how to fix this problem. In some situations, the indicator glows green, but then turns red again. This indicates that the central processor generated and sent to other modules an incoming turn-on signal.

Due to the fact that one of the nodes breaks, the command is not executed. For example, the problem lies in the power supply, so the TV does not start. The central processor does not receive confirmation of the execution of the command, as a result of which it cancels the signal to turn on the TV, returning the device to sleep mode.

The LED may constantly change color, but the TV will not turn on. The cause of the malfunction is an inverter or transistor. You need to contact the service center so that the specialists change the faulty modules.

The indicator is green, but the TV does not turn on

If the indicator is green, but the TV does not turn on, then the specialists conduct a thorough diagnosis. The test begins with testing the motherboard, in particular, with the help of special equipment, the incoming voltage is measured. In addition, the execution of commands for backlighting indicators, turning on the TV, etc. is tested.

When the light comes on, indicating that it is working, but there are no signals from the main board, this may indicate a software problem. Try to turn on the device from the remote control or by pressing the button located on the main panel.

Hardware failure of the motherboard is eliminated by replacing the faulty component. If the voltage is in order, then the specialists will reset the user settings, and then install the updated software.

The indicator flashes regularly

A constantly blinking light is an indicator of a failure, but you need to specify the problem, which can be very difficult. To determine the cause of the flashing indicator on the TV, a comprehensive diagnosis is carried out. Using an oscilloscope, the power adapter is checked, and the performance of the converter, which is located on the motherboard, is also tested.

Often the red light flashes due to voltage problems. For example, there was a short circuit in the contact circuit.

TV takes too long to turn on

If the television equipment turns on for an unusually long time, then this indicates a malfunction of a particular node. For example, if you use a device with a liquid crystal matrix, then the factors will be significantly different from the same LED models.

Determining why the TV does not work well and does not turn on immediately is extremely difficult, especially if you have no experience in repairing equipment. Taking into account the circumstances, it is more expedient to contact the service center, whose employees will be able to quickly determine the cause of the malfunction and normalize the correct operation of the device. They use not only professional equipment, but also licensed software.