Dell Printer Error Codes

Dell Printer Error Codes The touch panel displays error messages describing the current state of the printer and indicates possible printer problems you must resolve. This chapter provides a list of status codes or error messages, and informs you what you can do to clear error messages. When you contact customer support about an error, have the status codes and error messages ready. When an error occurs, the print data remaining on the printer and the information accumulated in the memory of the printer may be corrupted. A status code is included in an error message. For status codes that are not listed in this chapter, refer to instructions in each error message.

Dell Printer Error Code Solutions

Model: Dell Color Smart Multifunction Printer, S3845cdn

Error Codes	Cause and Remedy
002-500	An error occurred during the scan job. Execute the operation again. Also, check whether or not the account limit for the Scan service is set when the accounting type is ColorTrack. Contact customer support if this failure is repeated.
003-311	An error occurred in the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
003-700	Too many documents are set in the document feeder after clearing the paper jam. Check the output, and then replace the documents that have not been copied yet.
003-701	A digital code is embedded in the document to restrict duplication.
003-702	Specify the same Reduce/Enlarge ratio for both sides.
003-703	Place the Calibration Chart properly. Contact customer support if this failure is repeated.
003-704	Try the same operation. Contact customer support if this failure is repeated.
003-705	Copying is started before the machine exits the Power Saver mode and detects the change for the tray size, when the paper size set in the tray that has been changed during the Power Saver mode. Cancel copying, and perform the operation for copying again.
003-750	Check the 2 Sided Book Copying settings, and try the same operation.
003-751	Increase the resolution or scan area.
003-752	Set the resolution to 400 dpi or lower.
003-753	Set the resolution to 200 dpi.
003-754	An error occurred in the document feeder.
003-755	Try the same operation. Contact customer support if this failure is repeated.
003-756	Check whether the document is blank or whether the side of the document to be faxed is loaded correctly.
003-757	Set the resolution to 300 dpi or lower.
003-760	An incompatible combination of features was specified. Check the features you selected.
003-761	Change the paper size for the tray.
003-763	Place the Calibration Chart correctly on the document glass. Contact customer support if this failure is repeated.
003-780	Reduce the resolution or the ratio for Reduce/Enlarge to decrease the data size, or split the data to send it separately.
003-795	The reduction/enlargement ratio exceeded the allowed range.
003-913	Memory is not enough, a selected resolution is not available for scanning a A3 document. It is available for scanning a A4/B4 document, reduce the resolution.
003-940	Memory is insufficient. Cancel the job. Clear the B/W setting for Color mode or the Side 2 cover image setting.
003-941	Page memory is insufficient. Change the parameter(s), and try again.
003-944	An error occurred in the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
003-946	Paper direction difference. Select an appropriate paper tray manually.
003-947	Since the number of documents is insufficient, reload the correct number of documents. Cancel the job, and try again.
003-948	Return a document with the correct size again. Cancel the job, and try again.
003-952	Return a document with the correct color again. Cancel the job, and try again.
003-956	Undefined document size. Enter a document size from the Control Panel or select a paper tray.
003-963	Change the paper size for the tray.
003-965	There was no paper in the tray that can be selected for the machine. Add paper.
003-970	The number of slow-scan lines has exceeded the upper limit due to Fax parallel composition. Try to store as much data as the memory capacity and continue scanning the next document. Or, cancel the job.
003-972	When scanning a document, the number of pages that has accumulated in the machine has exceeded the value of Maximum Stored Number of pages set in system data. Reduce the number of document pages.
003-973	When rotation is not available even though the orientation of the document and the image are different and part of the image will be lost if it is not rotated. Start the job without any changes or cancel the job.
003-974	Scanning has been completed for all loaded documents. Decide whether there is another document.
003-976	Fax Memory is insufficient. Cancel the job.
003-977	Reload a correct size and/or color document and resume operation.
005-121	There is a paper jam in the document feeder. Remove the jammed paper, and then try printing again.
005-198	The document is too small. The minimum size of the document that can be loaded on the document feeder is 139.7 mm x 139.7 mm.
005-210	An error occurred in the document feeder. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
005-305	There is a paper jam in the document feeder. Close the document feeder and replace the documents.
005-400	Clean up the Scanner.
005-906	There is a paper jam in the document feeder. Remove the jammed paper, and then try printing again.
005-940	The number of sheets for the document is insufficient. Replace the documents.
010-105	Remove the jammed paper, and then try printing again.
010-319	An error occurred in the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
010-340	Turn off the printer, and then install the fusing unit. Contact customer support if this failure is repeated.
010-344	Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
010-420	The fusing unit needs to be replaced soon. Prepare a new fusing unit.
010-421	Replace the fusing unit.
016-210	Software error. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-232	An error occurred during initialization of the high compression board. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-233	Software error. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-234	An error occurred in the Authentication feature of the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-240	An error occurred in the document feeder. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-242	An error occurred in the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-245	An accessory that is not available for the authentication and accounting settings is attached. After changing the settings related to the accessory in the System Administration mode, turn off the printer, remove the accessory, and then turn on the printer. Configure the authentication and accounting settings again, and then restart the printer.
016-246	An accessory that is not available for the authentication and accounting settings is attached. After changing the settings related to the accessory in the System Administration mode, turn off the printer, remove the accessory, install the correct accessory, and then turn on the printer.
016-310	An error occurred in the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-329	An error occurred in the page memory. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-330	An error occurred in the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-333	An error occurred in the page memory. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-335	An error occurred in the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-400	Confirm and correctly enter the user name or password. If the error still is not resolved, check whether the network environment is set correctly.
016-401	Set the authentication method of the machine to the same method as set for the authentication server.
016-402	Confirm the network connection and switch setting of the authentication device physically connected to the machine via a network, and check whether it is connected to the machine correctly.
016-403	The root certificate did not match. Confirm the authentication server and store the root certificate of the server certificate of the authentication server into the machine. If you cannot acquire the root certificate of the server certificate, disable the certification verification of IEEE 802.1x settings.
016-404	An internal error occurred. Contact customer support if this failure is repeated.
016-405	Initialize the certificate.
016-406	• Store an SSL client certificate in the machine, and set it as the SSL client certificate.
016-407	After automatically obtaining the IP address, the machine failed to retrieve proxy server settings from the DHCP server. Modify the customized program and install it again.
016-424	Exit the Power Saver mode. If the problem persists, turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-427	The user name or password for 802.1x authentication did not match in the setting of Ethernet 2. Enter the correct user name and password in the setting of Ethernet 2. If the error is repeated, check whether the network environment is set correctly
16-428	The 802.1x authentication method cannot be processed in the setting of Ethernet 2. Set the authentication method of the machine to the same method as set for the authentication server in the setting of Ethernet 2.
016-429	Confirm the network connection of Ethernet 2 and switch setting of the authentication device physically connected to the machine via a network, and check whether it is connected to the machine correctly.
016-430	Confirm the authentication server and store the root certificate of the server certificate of the authentication server into the machine. If you cannot acquire the root certificate of the server certificate, disable the server certificate verification of IEEE 802.1x for Ethernet 2.
016-431	An internal error occurred. Contact customer support if this failure is repeated.
016-432	SSL client certificate error for Ethernet 2. Take one of the following measures: Store an SSL client certificate in the machine to set the SSL client certificate. If an SSL client certificate cannot be set on the machine, select an option other than EAPTLS for the authentication method.
016-450	The SMB host name already exists. Change the host name.
016-453	Updating of the IPv6 address and host name for the DNS server failed. Check whether the IP address of the DNS server is set correctly.
016-454	Unable to retrieve the IP address from DNS. Confirm the DNS configuration and IP address retrieve setting.
016-455	Confirm the network cable connection and the IP address of the SNTP server are correct.
016-456	Received a message from the SNTP server stating that the server is not synchronized with the standard time source. Check the SNTP settings.
016-500	An error occurred in the machine. Turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-503	Check on Dell Printer Configuration Web Tool whether the SMTP server settings are correct. Also, confirm whether the DNS server settings are correct.
016-514	An error occurred during processing of an XPS document. If an error occurred while printing from a driver which supports XPS, print from the application using another print driver (PCL, etc.). If an error occurred while direct printing an XPS document, print using the print driver (PCL, etc.) from XPS Document Viewer.
016-517	Print with the PostScript driver. Modify ProcessColorModel described in the PostScript file so that the color mode does not change.
016-518	With the PostScript driver, specifying a combination of booklet and Watermark/UUID is not possible. Cancel one of them.
016-519	Printable page limit is exceeded. Have your system administrator change the maximum limit of printable pages.
016-520	Try the same operation. Change the output file format and color mode. If the problem is not resolved, turn off the printer, and turn it on again. Contact customer support if this failure is repeated.
016-521	Switch off the machine power and connect the smart card reader, and then switch on the machine power.
016-522	The LDAP server is requesting an SSL client certificate. Set an SSL client certificate on the machine.
016-523	The machine cannot trust the SSL certificate of the LDAP server. Register the root certificate for the LDAP server’s SSL certificate to the machine.
016-524	Change the SSL certificate of the LDAP server to a valid one. You can clear this error by disabling SSL/TLS communication for LDAP; however, note that this will not ensure the validity of the LDAP server.
016-526	Set the same LDAP server address to the machine and to the SSL certificate of the LDAP server. You can clear this error by disabling SSL/TLS communication for LDAP; however, note that this will not ensure the validity of the LDAP server.
016-527	LDAP server SSL authentication error. Contact Dell.
016-528	Log in to the machine with the smart card, and then execute the operation again
016-533	Check whether the clocks on the machine and Kerberos server are correctly set. Also check whether the summer time and the time zone are correctly set on the machine and Kerberos server.
016-534	Check whether the domain name and the server address have been correctly set on the machine. For connection to Windows 2003 Server, specify the domain name in uppercase.

Dell Printer Troubleshooting

Some printer problems can be easy to resolve. If a problem occurs with your printer, check each of the following:

The power cable is connected to the printer, and to a properly grounded electrical outlet.
The printer is turned on.
The electrical outlet is not turned off at any switch or breaker.
Other electrical equipment plugged into the outlet is working.
When your printer is connected to the network with the Ethernet cable, the USB cable is not connected between the printer and the computer.
When your printer is connected to the computer with the USB cable, the Ethernet cable is not connected between the printer and the network.

If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn on the printer. This often fixes the problem.

Problem	Action
Menu settings changed from the operator panel have no effect.	Settings in the software program, the printer driver, or the printer utilities have precedence over the settings made on the operator panel. Change the menu settings from the printer driver, the printer utilities, or the software program instead of the operator panel.
Job did not print or incorrect characters printed.	Ensure that Ready to Print appears on the operator panel before you send a job to print. Press the (Menu) button to return to Ready to Print. Ensure that print media is loaded in the printer. Press the (Menu) button to return to Ready to Print. Verify that you are using the correct printer driver. Ensure that you are using the correct Ethernet cable (Dell C1760nw Color Printer only) or USB cable and that it is securely connected to the printer.
Page breaks in unexpected places.	Increase the setting for Time-Out in the Printer Settings menu in the Dell Printer Configuration Web Tool.
Print media does not stack neatly in the output tray.	Turn the print media stack over in the PSI and MPF.
Printer does not duplex pages.	Select Flip on Short Edge or Flip on Long Edge from the Duplex menu on the General tab in the printer driver.
Cannot setup wireless connection.	Ensure that the Ethernet cable (Dell C1760nw Color Printer only) and USB cable are disconnected from the printer. Try disabling the firewall on your computer. The firewall on your computer may be blocking communication with your printer.
Cannot setup wireless connection with WPS (Wi-Fi Protected Setup®).	Ensure that the security setting of the wireless LAN access point or router is WPA or WPA2. (WEP is not supported on WPS.) Turn off the printer, and then on again.
The message Wireless Session Overlap Error is displayed when setting up wireless connection.	Two or more wireless LAN access points or routers may be performing WPS setup at the same time. Wait for a while, and then try again.
Cannot setup wireless connection with the WPS-PBC (Wi-Fi Protected Setup-Push Button Configuration).	Press the WPS button on the wireless LAN access point or router within 2 minutes after starting the WPS operation on the printer. For details about the wireless LAN access point or router, refer to the manual supplied with the wireless LAN access point or router.
Cannot setup wireless connection with WPS-PIN (Wi-Fi Protected Setup-Personal Identification Number).	Check if the PIN you have entered on the computer is correct.
Cannot connect to the wireless network after setting up wireless connection.	Check if the passphrase for WPA/WPA2 encryption or WEP key set on the wireless LAN access point or router has been changed. (Passphrase may be described as key on some access points or routers.) For details about the wireless LAN access point or router, refer to the manual supplied with the wireless LAN access point or router.
Condensation has occurred inside the printer.	This usually occurs within several hours after you heat the room in winter. This also occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment.

Contacting Service: When you call for printer service, be prepared to describe the problem you are experiencing or the error message on the display. You need to know the model of your printer type and serial number. See the label located inside the side door of your printer.

Dell Printer Error Code Solutions

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